ROBERT THOMAS LUDLOW Resume





	ROBERT THOMAS LUDLOW Resume ROBERT THOMAS LUDLOW PERSONAL QUALIFICATIONS • Determined, takes initiative, team player, eager to learn. • Great technical aptitude. Able to master and apply technology to achieve goals. • Excellent presentation, communication (written and verbal), and support skills. • Detail oriented, analytical, and well organized. OPERATING SYSTEMS / PLATFORMS / SOFTWARE EXPERIENCE • MS Windows 9X, NT, 2000, XP / DOS / Mac • MS Project & MS Visio • MS Office Suite (Excel, Access, Word) • Adobe Illustrator and Photoshop • MS Outlook / Netscape Mail • Macromedia Fireworks and Flash • Front Page, Dreamweaver, HTML, PHP, MySQL, FTP : www.reviewum.com WORK EXPERIENCE Turn Inc. – Account Manager, Client Services 7/2005 – Current • Lead Account Manager for strategic relationships with advertisers and agencies. • Point person for customer questions and concerns including reporting requests, improvement of campaign ROI, and billing/invoicing inquiries. • Worked closely and collaboratively with the Sales, Business Development and Engineering teams to prepare the company and product for launch. • Leveraged past work as both a publisher and advertiser in systems such as: Google Adwords & Adsence, Ask.com, FastClick, Casale, Yahoo, MSN, Miva, ValueClick, Commission Junction, DirectTrack, and others. Ask Jeeves – Client Services Associate 7/2005 – 6/2006 • Maintained all day-to-day operations associated with PPC advertising campaigns, including campaign implementation, optimization, and reporting. • Point person for customer questions and concerns including reporting requests, improvement of campaign ROI, and billing/invoicing inquiries. • Selected as the CS Rep who would aid in the implementation of a new robust CRM, Knowledge Base, and Ticketing system to support a brand new customer base. • Worked alongside Sales, Business Development, Product Management and Engineering teams to deliver superior client support. reviewum.com – President 1/2001 – Current • Created an interactive destination for college students to view and create college professor ratings. • Designed and managed PPC and affiliate programs utilizing my experience with Google Adsense / Adwords, Commission Junction, FastClick, and others. • Developed and applied skills in marketing, advertising, technology and CRM that all converged to facilitate the exponential growth of the site. usDocuments, Inc. – Manager Sales/Marketing 1/2003 – 1/2004 • Created and maintained SEO and SEM campaigns while leveraging analytical skills to track and modify advertising campaigns to ensure the highest ROI. • Assisted in the development of the usDocuments, Inc. Pre-Franchise website. • Provided support on both technical and non-technical levels in resolving issues resulting in increased customer satisfaction and retention. • Supplied the talent, initiative, and interpersonal skills necessary to bring products and services to the consumers using traditional and online sales, marketing, and advertising techniques. CSU East Bay – Special Projects Intern. 11/2000 - 11/2002 • Planned, coordinated, and allocated resources for various detailed projects on behalf of the Vice President of Administration and Business Affairs. • Utilized skills in project management, communication, team relations, and attention to detail to organize groups and produce results. Nextel Communications – Help Center Analyst 6/1999 - 5/2000 • Supported desktop applications, network printing / logins, desk phone / voicemail, and other general desktop concerns. Performed second level support for Oracle, Vantive and Tris. • Played a significant role in the training of new Help Center Analysts. • Chosen to do quality testing on the new “Agent Stats” software for monitoring analyst activity. • Project manager in the development of the “Help Center Case Base” and also designed and created the project web site. EDUCATION California State University, East Bay, CA 9/2002 • Bachelor of Science in Business Administration, Finance Option Diablo Valley College, Pleasant Hill, CA 8/1999 • Associate in Arts Degree – General Education VOLUNTEER WORK: • Planned, organized, and carried out the construction of an 80' split rail fence for Pleasant Hill Park and Rec. District as an Eagle Scout Service Project. • Marketing & Operations Consultant for the World Torch Project (www.worldtorch.com), a non-profit organization with the vision of safe, low cost “living light” for developing countries. • Served in multiple volunteer programs including food drives and home renovations for the needy, city graffiti removal, retirement center visits, and city / park cleanup.