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ROBERT THOMAS LUDLOW Resume

ROBERT THOMAS LUDLOW

PERSONAL QUALIFICATIONS
• Determined, takes initiative, team player, eager to learn.
• Great technical aptitude. Able to master and apply technology to achieve goals.
• Excellent presentation, communication (written and verbal), and support skills.
• Detail oriented, analytical, and well organized.

OPERATING SYSTEMS / PLATFORMS / SOFTWARE EXPERIENCE
• MS Windows 9X, NT, 2000, XP / DOS / Mac
• MS Project & MS Visio
• MS Office Suite (Excel, Access, Word)
• Adobe Illustrator and Photoshop
• MS Outlook / Netscape Mail
• Macromedia Fireworks and Flash
• Front Page, Dreamweaver, HTML, PHP, MySQL, FTP : www.reviewum.com

WORK EXPERIENCE

Turn Inc. – Account Manager, Client Services 7/2005 – Current

• Lead Account Manager for strategic relationships with advertisers and agencies.
• Point person for customer questions and concerns including reporting requests, improvement of campaign ROI, and billing/invoicing inquiries.
• Worked closely and collaboratively with the Sales, Business Development and Engineering teams to prepare the company and product for launch.
• Leveraged past work as both a publisher and advertiser in systems such as: Google Adwords & Adsence, Ask.com, FastClick, Casale, Yahoo, MSN, Miva, ValueClick, Commission Junction, DirectTrack, and others.

Ask Jeeves – Client Services Associate 7/2005 – 6/2006

• Maintained all day-to-day operations associated with PPC advertising campaigns, including campaign implementation, optimization, and reporting.
• Point person for customer questions and concerns including reporting requests, improvement of campaign ROI, and billing/invoicing inquiries.
• Selected as the CS Rep who would aid in the implementation of a new robust CRM, Knowledge Base, and Ticketing system to support a brand new customer base.
• Worked alongside Sales, Business Development, Product Management and Engineering teams to deliver superior client support.

reviewum.com – President 1/2001 – Current

• Created an interactive destination for college students to view and create college professor ratings.
• Designed and managed PPC and affiliate programs utilizing my experience with Google Adsense / Adwords, Commission Junction, FastClick, and others.
• Developed and applied skills in marketing, advertising, technology and CRM that all converged to facilitate the exponential growth of the site.

usDocuments, Inc. – Manager Sales/Marketing 1/2003 – 1/2004

• Created and maintained SEO and SEM campaigns while leveraging analytical skills to track and modify advertising campaigns to ensure the highest ROI.
• Assisted in the development of the usDocuments, Inc. Pre-Franchise website.
• Provided support on both technical and non-technical levels in resolving issues resulting in increased customer satisfaction and retention.
• Supplied the talent, initiative, and interpersonal skills necessary to bring products and services to the consumers using traditional and online sales, marketing, and advertising techniques.

CSU East Bay – Special Projects Intern. 11/2000 - 11/2002

• Planned, coordinated, and allocated resources for various detailed projects on behalf of the Vice President of Administration and Business Affairs.
• Utilized skills in project management, communication, team relations, and attention to detail to organize groups and produce results.


Nextel Communications – Help Center Analyst 6/1999 - 5/2000

• Supported desktop applications, network printing / logins, desk phone / voicemail, and other general desktop concerns. Performed second level support for Oracle, Vantive and Tris.
• Played a significant role in the training of new Help Center Analysts.
• Chosen to do quality testing on the new “Agent Stats” software for monitoring analyst activity.
• Project manager in the development of the “Help Center Case Base” and also designed and created the project web site.


EDUCATION
California State University, East Bay, CA 9/2002
• Bachelor of Science in Business Administration, Finance Option
Diablo Valley College, Pleasant Hill, CA 8/1999
• Associate in Arts Degree – General Education


VOLUNTEER WORK:
• Planned, organized, and carried out the construction of an 80' split rail fence for Pleasant Hill Park and Rec. District as an Eagle Scout Service Project.
• Marketing & Operations Consultant for the World Torch Project (www.worldtorch.com), a non-profit organization with the vision of safe, low cost “living light” for developing countries.
• Served in multiple volunteer programs including food drives and home renovations for the needy, city graffiti removal, retirement center visits, and city / park cleanup.